First, we conduct a comprehensive chimney inspection – examining both interior and exterior components thoroughly. We’ll show you exactly what’s wrong, explain why the problem developed, and discuss your repair options in plain language without confusing technical jargon that doesn’t help you make informed decisions.Next, we provide a detailed written estimate that clearly breaks down every aspect of the proposed work, including materials, labor, and timeline. You’ll understand exactly what you’re paying for and why each repair is necessary before we begin any work on your property.During the actual repair process, we protect your property with appropriate coverings, maintain clear communication about our daily progress, and address any questions that arise. When we complete the work, we conduct a thorough walkthrough with you to ensure every aspect meets your expectations. We clean up completely, leaving your property in better condition than when we arrived.